This privacy statement describes how we use the information which we collect on our website.

Once you have submitted your information to us one of our specialist team will contact you by phone, text, live chat or email to discuss your claim.  If we change or modify our privacy policy we shall post these changes on this page.

This policy describes:

  • what personal information we collect about you
  • how we obtain your personal information
  • how we use your personal information
  • on what basis we use your personal information
  • how long we keep your personal information
  • who we share your personal information with
  • how we protect your personal information
  • your rights regarding your personal information

Some of the information we collect may include your “personal data”. Personal data includes your contact details. In this privacy policy, and for the purposes of the General Data Protection Regulation, the data controller is Oliver & Co Solicitors, trading as What’s My Claim Worth, of Douglas House, 117 Foregate Street, Chester, CH1 1HE (“Oliver & Co”, “we” or “us”).

If you do not agree with this privacy policy and would prefer that we did not hold any information about you on our file, please do not submit your information to us.

This policy was last updated on 20 April 2018, and must be read in conjunction with the website terms and, if you are one of our valued clients, our terms of business.

Data Protection

We use your information to improve our marketing, for administration and to provide legal services. We may employ the services of a third party to help us in certain areas such as website hosting. In some cases, that third party may receive your information. However at all times Oliver & Co Solicitors, trading as What’s My Claim Worth, will control and be responsible for the use of your information.

Information we may collect from you and how we obtain your information

We may collect and process the following data about you:

  • The information you give us.

You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you use our site and services. The information you give us may include your name, address, e-mail address and phone number, date of birth and accident and injury details. .  We will only collect any special categories of personal data from you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, medical history and records and genetic and biometric data) in circumstances where it becomes necessary for the pursuance or establishment of your claim.

  • The information we receive from other sources.

We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. Any such third party will have obtained your express consent to sending your sensitive personal data to us.

How we use your personal data

We will only use your personal data when the law allows us to.  Most commonly, we will use your personal data in the following circumstances

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interest and your interest and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email or text message.  You have the right to withdraw consent to marketing at any time by contacting us.

We use information held about you in the following ways:

  • The information you give to us.

We will use this information to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products, and services that you request from us (e.g. in connection with a personal injury claim that you may wish to make);

  • Information we receive from other sources.

We may combine this information with information you give to us and information we collect about you from other sources. We may use this information and the combined information for the purposes set out in this privacy notice extract.

How long we keep your personal information

Information collected via this website or submitted to us by you shall only be retained for five weeks during which we will try to establish contact with you to discuss your claim.  If we are unable to contact you or the claim is unable to be pursued we will email you advising you of your rights in terms of time limits to make a claim for personal injury and then we will remove your data from our records.

If you do go on to pursue a claim and you enter into a contract with us, your personal information will be retained in accordance with our data retention policy which categorises all of the information held by Oliver & Co Solicitors Limited, trading as What’s My Claim Worth and specifies the appropriate retention period for each category of data.  Those periods are based on the requirements of applicable data protection laws and the purpose for which the information is collected and used, taking into account legal and regulatory requirements to retain the information for a minimum period, limitation periods for taking legal action, good practice and our business purposes.

How we share your data

We may share your information (including personal sensitive data) with our duly authorised agents so that they can work on your claim. We may also send to them and receive from them reports which provide updates and further details about the status of your claim and any financial awards or compensation received. We and they use these reports to measure the quality of the service that you receive and to communicate with you. We will use these reports to manage your ongoing claim and to measure the quality of the service you receive.

How we protect your personal information

We use a variety of technical and organisational measures to help protect your personal information from unauthorised access, use, disclosure, alteration or destruction consistent with applicable data protection laws.

Oliver & Co Solicitors Limited, trading as What’s My Claim Worth, holds the internationally recognised security standard IASME and Cyber Essentials Plus in respect of its document management and email systems and the supporting infrastructure.  This is an independently verified certification that information security is managed in line with best practice.

Your rights regarding your personal information

The European Union’s General Data Protection Regulation and other applicable data protection laws provide certain rights for data subjects.

Your principal rights under data protection law are:

  1. the right to access;
  2. the right to rectification;
  3. the right to erasure;
  4. the right to restrict processing;
  5. the right to object to processing;
  6. the right to data portability;
  7. the right to complain to a supervisory authority; and
  8. the right to withdraw consent.

You are entitled to request details of the information we hold about you and how we process it.  You may also have a right in accordance with applicable data protection law to have it rectified or deleted, to restrict our processing of that information, to stop unauthorised transfers of your personal information to a third party and, in some circumstances, to have personal information relating to you transferred to another organisation. You may also have the right to lodge a complaint in relation to Oliver & Co Solicitors Limited, trading as What’s My Claim Worth, processing of your personal information with a local supervisory authority.

If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.

Your objection (or withdrawal of any previously given consent) could mean that we are unable to perform the actions necessary to achieve the purposes set out above (see ‘How we use your personal information’) or that you may not be able to make use of the services and products offered by us. Please note that even after you have chosen to withdraw your consent we may be able to continue to process your personal information to the extent required or otherwise permitted by law, in particular in connection with exercising and defending our legal rights or meeting our legal and regulatory obligations.

Updating Personal Information

We must ensure that your personal information is accurate and up to date. If your personal information changes or if you no longer wish to receive information from us please let us know and we will correct, update or remove your details. This can be done by emailing us at info@whatsmyclaimworth.co.uk

The electronic transmission of information cannot be guaranteed to be secure or error-free and such information could be intercepted, corrupted, lost or otherwise be adversely affected or unsafe to use. We will use reasonable procedures to check for the most commonly known viruses before sending information electronically but Oliver & Co Solicitors Limited, trading as What’s My Claim Worth, shall not have any liability to you in respect of any error or omission arising from or in connection with the electronic communication of information to you.

If you are concerned about the security of electronic transmission, please do not submit information to us by e-mail or online through the website.

Copyright

Oliver & Co Solicitors Limited, trading as What’s My Claim Worth is, unless otherwise stated, the owner of copyright and database right in this website and its contents. No part of this website may be published, distributed, extracted, re-utilised, or reproduced in any material form (including photocopying or storing it in any medium by electronic means) except in accordance with the permissions set out below or as permitted by the Copyright Designs and Patents Act 1988 or the Copyright and Rights in Databases Regulations 1997 as applicable.

Printing or downloading of this site or any part of it is only permitted for personal use. You may not use the content or any part of it in any other work or publication, without our prior written consent, whether that other work or publication is in electronic copy, hard copy or any other form. This privacy statement describes how we use the information which we collect on our website.