Have you had an accident at the hairdressers?

For many of us, a pampering trip to the hairdressers can be a well-deserved treat. However, there are occasions when a trip to the salon can end in disaster.

One of the most common beauty treatment compensation claims involves hair treatments at the hairdressers, such as colouring or perms.

Allergic reactions to chemicals such as those found in hair dye and in perming or straightening solutions can cause painful swelling to the face, which, in serious cases, can result in scarring.

Hairdresser’s responsibility

Hairdressers are not currently regulated, although they do have the option to register with the Hairdressing Council should they wish.

Although there are no legal requirements to carry out skin testing when it comes to providing hair treatments, salons have a professional duty of care towards their clients and should offer you a full consultation before applying any substances. In particular, para-phenylenediamine (PPD) and other related substances which are contained in more than two-thirds of hair dyes should be tested for allergic reactions.

Under the Health and Safety at Work Act 1974, it states that each employer has a duty to provide information to non-employees about anything that may affect their health or safety. This, therefore, implies that hairdressers should offer their clients skin tests prior to receiving treatment and that they should explain the reasons for carrying out the skin tests.

Hair-raising accidents: a case study

In one recent case, we successfully claimed compensation for a client whose pampering trip to the hairdressers turned sour.

Our client went to her local hairdressers for a simple cut and colour. However, when walking through the salon she tripped on a set of hot curling tongs, severely burning our client’s foot.

As a result, our personal injury department was able to help our client make a claim against the salon, winning her £1,500 in compensation.

We can help you make a claim

If you have suffered personal injury as the result of a beauty treatment at a hairdresser’s, you may be entitled to make a claim for damages or compensation for personal injury, and this can be done through What’s My Claim Worth on a no win no fee basis.

Try our claims calculator for a quick and accurate estimate of what your claim could be worth. You can also call us on 0800 025 0000 to discuss your claim with one of our experienced personal injury solicitors.

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Case Studies

We have helped thousands of clients successfully receive the compensation they deserve. We are confident we can do the same for you.



Don't take our word for it! Find out how we've helped thousands of clients successfully claim the compensation they deserve.